Privacy Policy

1. Information we collect

We only collect information that helps us respond to and support your enquiry. This falls into two categories.

Information you provide directly — when you submit our contact or Free Digital Readiness Check form, we collect:

• Your name
• Your business or brand name
• Your email address
• Your mobile / WhatsApp number
• Your website and social media links (optional)
• The service you are interested in and your preferred way to be contacted
• The details of your requirement or message

Information collected automatically — like most websites, we collect limited technical and usage data (such as pages viewed, approximate location, device and browser type, and referring links) through cookies and analytics tools. This data is aggregated and is not used to personally identify you.

2. How we use your information

We use the information we collect to:

• Respond to your enquiry and provide the information or support you request
• Prepare for and follow up on conversations about your requirement
• Deliver a Free Digital Readiness Check when you request one
• Improve our Website, services, and content based on aggregated usage patterns
• Communicate important updates related to your enquiry

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

3. Cookies and analytics

We use Google Analytics 4 to understand how visitors use the Website — for example, which pages are most useful and how people arrive. This service uses cookies and similar technologies to collect anonymous, aggregated usage data.

You can control or disable cookies through your browser settings. Blocking cookies will not stop you from using the Website, though some usage measurement will no longer be recorded.

4. How your information is shared and stored

We keep your information confidential and share it only where necessary to operate the Website and respond to you. Specifically, enquiry details you submit are processed and stored using trusted third-party services:

• Google Forms and Google Workspace — to receive, organise, and store enquiry submissions
• Google Chat — to notify our team of a new enquiry so we can respond promptly
• Google Analytics — to measure anonymous Website usage

These providers process data on our behalf under their own privacy and security terms. If you choose to reach us on WhatsApp, that conversation is also governed by WhatsApp’s privacy terms. We do not otherwise disclose your personal information to third parties, except where required by law.

5. Data retention

We retain enquiry information for as long as needed to respond to you and for a reasonable period afterwards to maintain a record of our communication, and thereafter only as required by applicable law. You may ask us to delete your information at any time (see "Your rights" below).

6. Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent you have previously given
• Raise a grievance about how your information is handled

To exercise any of these rights, contact us at info@brandsethu.com. We will respond within a reasonable timeframe.

7. Data security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Third-party links

The Website may link to external sites, including our social media profiles. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies separately.

9. Children’s privacy

The Website and our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date revised accordingly.

11. Contact us

If you have any questions, requests, or grievances regarding this Privacy Policy or your personal information, please reach out to us:

• Email: info@brandsethu.com
• Phone: +91 88501 29156
• Address: Mumbai, Maharashtra, India